Advanced Maid Clean | Frequently Asked Questions
Who is Advanced Maid Clean?
Advanced Maid Clean is a premier residential and commercial cleaning service dedicated to providing exceptional cleaning solutions. Our professionally trained staff delivers meticulous cleaning services tailored to meet your specific needs and exceed your expectations.
What areas do you service?
We currently serve:
- Miami-Dade County
- Broward County
- Palm Beach County
- Orlando Metropolitan Area
- Tampa Bay Region
- Naples and Southwest Florida
- Jacksonville and Surrounding Areas
- And expanding to more locations
If you’re uncertain whether your location falls within our service area, please contact our customer support team at 888-553-4303 for confirmation.
What makes Advanced Maid Clean different from other cleaning services?
At Advanced Maid Clean, we distinguish ourselves through:
- Rigorous Training: All our cleaning professionals undergo comprehensive training in advanced cleaning techniques
- Eco-Friendly Options: We offer green cleaning solutions that are effective yet environmentally responsible
- Customized Service Plans: We tailor our cleaning services to your specific needs and preferences
- Quality Guarantee: We stand behind our work with a satisfaction guarantee
- Insured and Bonded: For your peace of mind, our company and staff are fully insured and bonded
Booking & Scheduling
How do I book a cleaning service?
Booking with us is simple! You can:
- Schedule online through our website booking portal at www.advancedmaidclean.com
- Call our customer service team at 888-553-4303
- Email us at info@advancedmaidclean.com
Do I need to be home during the cleaning service?
No, you don’t need to be present during our cleaning service. Many of our clients provide access instructions or a secure way to enter their property. However, for first-time services, we recommend being present at the beginning of the appointment to discuss any specific requirements.
How far in advance should I book?
We recommend booking at least 1-2 weeks in advance to ensure availability, especially for recurring services. However, we understand that unexpected situations arise, and we do our best to accommodate last-minute requests when possible.
What is your cancellation policy?
We require 48 hours’ notice for cancellations to avoid a cancellation fee. We understand emergencies happen, so please contact us as soon as possible if you need to reschedule.
Services & Pricing
What cleaning services do you offer?
Our services include:
- Regular Residential Cleaning: Weekly, bi-weekly, or monthly scheduled services
- Deep Cleaning: Comprehensive cleaning for homes needing extra attention
- Move-In/Move-Out Cleaning: Thorough cleaning when transitioning between properties
- Commercial Cleaning: Customized cleaning solutions for offices and business spaces
- Special Event Cleaning: Pre and post-event cleaning services
- Custom Cleaning Packages: Tailored to your specific requirements
How do you determine pricing?
Our pricing is based on several factors including:
- Size of the space (square footage)
- Type of service requested (standard cleaning, deep cleaning, move-in/out, etc.)
- Frequency of service (one-time, weekly, bi-weekly, monthly)
- Specific requirements or add-on services
- Condition of the property
For an accurate quote, we recommend scheduling a free consultation or using our online quote calculator.
Do you offer discounts for recurring services?
Yes! We offer tiered pricing discounts for clients who schedule regular cleaning services. The more frequent your scheduled cleanings, the greater your savings.
What forms of payment do you accept?
We accept all major credit cards, digital payments (PayPal, Venmo), checks, and cash. For recurring services, we offer the convenience of automatic billing.
Our Cleaning Process
What cleaning products do you use?
We use professional-grade cleaning products that are effective yet safe for your home, family, and pets. Upon request, we offer eco-friendly and hypoallergenic cleaning options for clients with sensitivities or environmental concerns.
Do I need to provide cleaning supplies?
No, our team brings all necessary cleaning supplies and equipment. However, if you prefer specific products to be used in your home, please let us know in advance.
How many cleaners will be at my property?
Depending on the size of your property and scope of the job, we typically send teams of 2-4 cleaning professionals. For smaller spaces or maintenance cleanings, a single cleaner may be assigned.
What areas do you clean in a standard service?
Our standard cleaning service includes:
- Kitchen: Countertops, sink, appliance exteriors, cabinet fronts, floor
- Bathrooms: Toilet, shower, tub, sink, counters, mirrors, floor
- Living Areas: Dusting, vacuuming, mopping floors
- Bedrooms: Dusting, vacuuming, making beds (with fresh linens provided)
- General: Cobweb removal, baseboards, light fixtures, window sills
Custom cleaning plans can be created based on your specific needs.
Safety & Security
Are your employees background-checked?
Yes, all Advanced Maid Clean employees undergo thorough background checks, reference verification, and interview processes before joining our team.
Are you insured and bonded?
Absolutely. Advanced Maid Clean is fully insured and bonded, providing liability coverage and protection against any potential damage or theft.
How do you ensure the security of my home?
We take security seriously:
- All employees undergo background checks
- We implement strict key/entry code management protocols
- Our staff is trained in security procedures
- We maintain detailed records of all property access
- All employees sign confidentiality agreements
What COVID-19 precautions do you take?
The health and safety of our clients and staff remain top priorities. Our COVID-19 protocols include:
- Regular testing and health monitoring of our staff
- Wearing appropriate PPE during services
- Using EPA-approved disinfectants
- Following enhanced cleaning protocols for high-touch surfaces
- Maintaining social distancing when clients are present
Satisfaction & Quality Assurance
What if I’m not satisfied with the cleaning?
Your satisfaction is guaranteed. If you’re not completely satisfied with any aspect of our service, please contact us within 24 hours, and we’ll return to address any overlooked areas at no additional cost.
How do you ensure consistent quality?
We maintain our high standards through:
- Comprehensive initial and ongoing training for all staff
- Detailed cleaning checklists for each service
- Regular quality inspections and supervisor check-ins
- Client feedback systems and follow-ups
- Performance reviews and incentive programs for our staff
Can I request the same cleaning team for recurring services?
Yes! We prioritize consistency and understand the importance of trust. We’ll assign the same team to your property whenever possible, and we’ll notify you in advance if there are any staff changes.
How can I provide feedback?
We welcome your feedback! After each service, you’ll receive a satisfaction survey. You can also contact our customer service team directly with any comments or suggestions.
Getting Started
How do I get started with Advanced Maid Clean?
Getting started is easy:
- Contact us for a free consultation or quote
- Schedule your first cleaning appointment
- Provide any specific instructions or requirements
- Enjoy your spotlessly clean space!
Do you offer any satisfaction guarantees for new customers?
Yes! For new customers, we offer a 100% satisfaction guarantee. If you’re not completely satisfied with your first cleaning, we’ll return to address any concerns at no additional cost.
Can I customize my cleaning plan?
Absolutely! We recognize that every home and client has unique needs. During your initial consultation, we’ll work with you to create a customized cleaning plan that addresses your specific requirements and preferences.
Still have questions? We’d love to hear from you!
- Phone: 888-553-4303
- Email: info@advancedmaidclean.com
- Online: Visit our website at www.advancedmaidclean.com and use our live chat feature